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Operations Management: Sustainability and Supply Chain Management, Second Canadian Edition, 2/E Jay Heizer, Texas Lutheran University Barry Render, Graduate School of Business, Rollins College Paul Griffin, Humber Institute of Technology and Advanced Learning productFormatCode=C02 productCategory=10 statusCode=5 isBuyable=true subType= path/ProductBean/courseSmarttrue ISBN-10: • ISBN-13: 37134238678 ©2017 • Pearson Education Canada • Cloth, 816 pp Published • Instock Suggested retail price: $174.00 • Net price: $139.20? ProdCategory: 10 statusCode: 5. For courses in Operations Management. A practical introduction to operations, reinforced with an extensive collection of practice problems and case studies.
Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic, meaningful and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the second Canadian edition contain ample support to help readers better understand concepts important to today’s operations management professionals. • One Place for All of Your Courses. Improved registration experience and a single point of access for instructors and students who are teaching and learning multiple MyLab/Mastering courses. • A Simplified User Interface offers quick and easy access to Assignments, Study Plan, eText, and Results, as well as an additional option for course customization. • New Communication Tools can be used to foster collaboration, class participation, and group work: • Email: Instructors can send emails to their entire class, to individual students, or to instructors who have access to their course. • Discussion Board provides students with a space to respond and react to the discussions you create. These posts can also be separated out into specific topics where students can share their opinions/answers and respond to their fellow classmates’ posts.
• Virtual Office Hours: Professors Heizer and Render appear on MyOMLab, walking students through each of the chapters’ Solved Problems. • Tutorial Chapters: Statistical Tools for Managers, Acceptance Sampling, The Simplex Method of Linear Programming, The MODI and VAM Methods of Solving Transportation Problems, and Vehicle Routing and Scheduling–are provided as additional material on MyOMLab.
• Additional Practice Problems. These problems provide problem-solving experience. They supplement the examples and solved problems found in each chapter. The goal of this second Canadian edition is to retain the features and strengths that have made this book so successful over the years while bringing a new Canadian perspective to the text. Readers will find examples of Canadian companies and success stories woven throughout the book with cases drawn from the manufacturing and service industry taken from both the private and public sectors. The text describes many Canadian locations and uses Canadian data when available. Readers can follow the story of the construction of a hockey arena as a recurring case study that touches upon many aspects of OM in a familiar setting. It is also important to acknowledge the global nature of today’s business environment.
Enhanced Coverage of Sustainability in the Supply Chain: Among the many updates and revisions in this edition, some key enhancements include changes to Chapter 5, which now expands on the concept of sustainability in the supply chain while discussing the design of goods and services. This theme has been woven throughout the book in various contexts.
Supply Chain Analytics: Chapter 11 has been revised in order to discuss supply chain analytics. This chapter now provides a number of useful tools for the reader. Sales and Operations Planning: Chapter 13 has been updated with a discussion of sales and operations planning.
This extends the earlier edition’s description of aggregate planning. A partial listing of Canadian examples in the book includes: Magna International (Chapter 1) Porter Airlines (Chapter 2) Bell Canada (Chapter 2) Mr. Lube (Chapter 2) EllisDon (Chapter 3) Canadian gun registry (Chapter 3) Atomic Energy of Canada Limited (Chapter 3) StackTeck Inc. (Chapter 5) Department of National Defence (Chapter 6) Maple Leaf Foods (Chapter 6) Fredericton International Airport Authority Inc. (Chapter 7 Supplement) Tim Hortons (Chapter 8) Loblaw Companies Limited (Chapter 9) Canadian hospital management (Chapter 10) WestJet (Chapter 10) Supply Chain Management Inc. (Chapter 11) Backsourcing to small-town Canada (Chapter 11 Supplement) Canadian Tire (Chapter 12) Air Canada (Chapter 15) Bombardier (Chapter 16) Ontario Power Generation (Chapter 17) Belairdirect (Module D) Toronto General Hospital (Module F) Special Learning Features The second Canadian edition has also retained many of the hallmark features of Operations Management that help new students better engage with the material and develop a deeper understanding of the critical aspects of OM.
Integrated Video Case Studies The book features a number of integrated Video Case Studies that take you behind the scenes of various organizations and show you how concepts presented in this textbook are applied in real life. Topics such as statistical quality control, green manufacturing and sustainability, inventory management, maintenance, and overall OM strategy are covered in a series of 8- to 14-minute videos focusing on Frito-Lay, Darden Restaurants, Hard Rock Cafe, Arnold Palmer Hospital, Wheeled Coach Ambulances, and Regal Marine. Rapid Reviews Every chapter concludes with a two-page Rapid Review that provides a detailed yet concise summary of the main points and equations in the chapter and helps students prepare for homework, exams, and lectures by capturing the essence of the material. Each Rapid Review also includes a self-test, with questions linked to the learning objectives in that chapter. Key terms introduced in the chapter are part of the Rapid Review. Integration of Ethics throughout the Book The second Canadian edition continues to provide broad coverage of ethics as an OM consideration. The topic is discussed in most chapters and near the end of each chapter, a special Ethical Dilemma appears that can be used for classroom discussion or homework.
Author Comments You will find Author Comments in the margins throughout the text. This feature points out why a section, a figure, or a table is so important. The comments are intended to be motivational to students, as well as educational. Additional Homework Problems This text features the most homework and practice problems of any text in this discipline. Red dots next to each problem indicate the level of difficulty with one dot being least difficult and three dots most difficult. Many of the problems have been modified and updated to reflect the changes made to the second Canadian edition.
The problems can also be practised online through MyOMLab. Solutions to all the problems appear in the Instructor’s Solutions Manual. • Integration of Ethics throughout the Book: The second Canadian edition provides broad coverage of ethics as an OM consideration. The topic is discussed in most chapters and near the end of each chapter, a special Ethical Dilemma appears that can be used for classroom discussion or homework. • Enhanced Coverage of Sustainability in the Supply Chain: Among the many updates and revisions in this edition, some key enhancements include changes to Chapter 5, which now expands on the concept of sustainability in the supply chain while discussing the design of goods and services. This theme has been woven throughout the book in various contexts. • Supply Chain Analytics: Chapter 11 has been revised in order to discuss supply chain analytics.
This chapter now provides a number of useful tools for the reader. • Sales and Operations Planning: Chapter 13 has been updated with a discussion of sales and operations planning. This extends the earlier edition’s description of aggregate planning.
HELP STUDENTS GET EXTRA PRACTICE • NEW! More challenging problems. This edition provides even more opportunity for students to challenge their knowledge and enhance their skills. Expanded problems and cases found in this edition allow professors additional options when it comes to assigning homework based on a difficulty-level that’s appropriate for their students. • Capturing the Essence of the Material: Rapid Reviews. In order to help students study and learn the concepts more effectively, this text now includes a two-page Rapid Review at the end of each chapter and supplement.
This detailed, yet concise, summary of the main points and equations in the chapter helps students prepare for homework, exams, and lectures. The Rapid Reviews also include key chapter terms and a self-test, with questions linked to the learning objectives in the chapter. Visual Basic 2010 Free Download Utorrent My Pc. • Watching Operations Management in Action: Video Case Studies. The text features a number of integrated Video Case Studies that take you behind the scenes of various organizations and show you how concepts presented in this textbook are applied in real life.
Topics such as statistical quality control, green manufacturing and sustainability, inventory management, maintenance, and overall OM strategy are covered in a series of 8- to 14-minute videos focusing on Frito-Lay, Darden Restaurants, Hard Rock Cafe, Arnold Palmer Hospital, Wheeled Coach Ambulance, and Regal Marine. Table of Contents PART ONE Introduction to Operations Management 1. Operations and Productivity 2.
Operations Strategy in a Global Environment 3. Project Management 4. Forecasting PART TWO Designing Operations 5. Sustainability in the Supply Chain and the Design of Goods and Services 6. Managing Quality Supplement 6: Statistical Process Control 7. Process Strategy and Sustainability Supplement 7: Capacity and Constraint Management 8.
Location Strategies 9. Layout Strategies 10.
Human Resources, Job Design, and Work Measurement PART THREE Managing Operations 11. Supply-Chain Management Supplement 11: Supply Chain Management Analytics 12. Inventory Management 13.
Aggregate Planning 14. Material Requirements Planning (MRP) and ERP 15. Short-Term Scheduling 16. JIT and Lean Operations 17. Maintenance and Reliability PART FOUR Quantitative Modules A. Decision-Making Tools B. Linear Programming C.
Transportation Models D. Waiting-Line Models E. Learning Curves F. Simulation Appendices Online Tutorials 1. Statistical Tools for Managers T1-1 2.
Acceptance Sampling T2-1 3. The Simplex Method of Linear Programming T3-1 4. The MODI and VAM Methods of Solving Transportation Problems T4-1 5. Vehicle Routing and Scheduling T5-1 Appendix I: Normal Curve Areas Appendix II: Values of e-λfor Use in the Poisson Distribution Appendix III: Table of Random Numbers Appendix IV: Using Excel OM and POM for Windows Appendix V: Solutions to Even-Numbered Problems. About the Author(s) Jay Heizer Professor Emeritus, the Jesse H. Jones Chair of Business Administration, Texas Lutheran University, Seguin, Texas.
He received his B.B.A. From the University of North Texas and his Ph.D.
In Management and Statistics from Arizona State University. He was previously a member of the faculty at the University of Memphis, the University of Oklahoma, Virginia Commonwealth University, and the University of Richmond. He has also held visiting positions at Boston University, George Mason University, the Czech Management Center, and the Otto-Von-Guericke University, Magdeburg. Heizer’s industrial experience is extensive. He learned the practical side of operations management as a machinist apprentice at Foringer and Company, as a production planner for Westinghouse Airbrake, and at General Dynamics, where he worked in engineering administration.
In addition, he has been actively involved in consulting in the OM and MIS areas for a variety of organizations, including Philip Morris, Firestone, Dixie Container Corporation, Columbia Industries, and Tenneco. He holds the CPIM certification from APICS–the Association for Operations Management. Barry Render Professor Emeritus, the Charles Harwood Professor of Operations Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida. He received his B.S. In Mathematics and Physics at Roosevelt University, and his M.S.
In Operations Research and Ph.D. In Quantitative Analysis at the University of Cincinnati. He previously taught at George Washington University, University of New Orleans, Boston University, and George Mason University, where he held the Mason Foundation Professorship in Decision Sciences and was Chair of the Decision Sciences Department. Render has also worked in the aerospace industry for General Electric, McDonnell Douglas, and NASA. Professor Render has co-authored 10 textbooks for Prentice Hall, including Managerial Decision Modeling with Spreadsheets, Quantitative Analysis for Management, Service Management, Introduction to Management Science, and Cases and Readings in Management Science.
Quantitative Analysis for Management, now in its 11th edition, is a leading text in that discipline in the United States and globally. Render’s more than 100 articles on a variety of management topics have appeared in Decision Sciences, Production and Operations Management, Interfaces, Information and Management, Journal of Management Information Systems, Socio-Economic Planning Sciences, IIE Solutions, and Operations Management Review, among others. Paul Griffin Paul Griffin Associate Dean, Business Degrees, Humber Institute of Technology & Advanced Learning, Toronto, Ontario, Canada. He received his Ph.D. From the University of Bradford in the United Kingdom and has also achieved 16 professional designations. The list of designations includes Certified Management Accountant (CMA), Certified General Accountant (CGA), Certified Financial Planner (CFP), Fellow of the Canadian Securities Institute (FCSI), and several others.
Before joining academia, Dr. Griffin was engaged in the financial services sector for over 20 years and was most recently the National Director of Operations and Compliance at ING Canada. He remains an active member of several boards and committees, most notably the Insurance Institute of Canada’s Ethics Advisory Board, the Financial Services Commission of Ontario’s Advisory Board, and he serves as Chair of the Education Committee and Board of Directors for the Canadian Institute of Financial Planning. Before becoming Associate Dean at Humber, Dr. Griffin was a Professor and taught operations management, accounting, finance, and marketing. During that time, he received the Award of Excellence for Outstanding Academic Contribution.